Shift Leader: Lead Service, Quality & Growth

Papa Johns; Harrells (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and top-notch customer service while helping achieve restaurant profitability. You will follow company policies and ensure compliance with all laws and standards.

The role involves managing staffing, handling inventory and costs, and supporting team members to meet performance targets. Evening and weekend hours are common in this fast-paced role.

Qualifications

• Planning & prioritization skills to manage tasks across stations.
• Strong communication to supervise shifts and team.
• Process improvement mindset for efficiency gains.

Responsibilities

• Supervise shifts and work areas to ensure quality products and customer service.
• Maintain policy compliance and profitability.
• Ensure adequate shift coverage and manage inventory and costs.

Skills

Planning & prioritization

Communicates effectively

Process improvement

Education

High School diploma or GED preferred

Serv-Safe/Local or State Food Service Certification preferred

Previous restaurant shift lead experience preferred

Successful and stable employment history

Job description

Papa John’s is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and top-notch customer service while helping achieve restaurant profitability. You will follow company policies and ensure compliance with all laws and standards.

The role involves managing staffing, handling inventory and costs, and supporting team members to meet performance targets. Evening and weekend hours are common in this fast-paced role.