Shift Lead: Drive Quality, Service & Team Growth

Papa Johns; Independence (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise restaurant shifts, ensuring high quality products and excellent customer service while upholding company policies. You will help manage shift coverage, inventory, and cash handling to support profitability.

The role requires a high school diploma or GED, possibly a Serv-Safe certification, and prior shift-lead restaurant experience. Must be 18 or older and able to work long hours, including nights and weekends.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work long hours including nights and weekends.

Responsibilities

• Supervise shifts and work areas to ensure high quality products and customer service.
• Ensure compliance with company policies, procedures and systems.
• Maintain product quality, customer service and labor costs within standards.
• Provide shift coverage and address problems promptly.
• Assist in inventory management and cash handling per guidelines.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

18 years of age or older

Job description

Papa John's is seeking a Shift Leader to supervise restaurant shifts, ensuring high quality products and excellent customer service while upholding company policies. You will help manage shift coverage, inventory, and cash handling to support profitability.

The role requires a high school diploma or GED, possibly a Serv-Safe certification, and prior shift-lead restaurant experience. Must be 18 or older and able to work long hours, including nights and weekends.