Shift Lead: Drive Customer Experience & Store Ops

Walgreens; Carroll (IA); On-site; USD 17,000 - 28,000; Full time

Job summary

Walgreens in Carroll, IA is seeking a capable team member to serve as a key holder, opening and closing the store when management is unavailable. You will handle cash transactions, assist customers, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, supervising team members, maintaining accurate inventory, and supporting displays, pricing, and store maintenance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in absence of management.
• Handles cash drops, refunds, and cash register records.
• Delivers distinctive customer experiences.
• Greets customers and assists with products and services.
• Coaches team members on best practices for service.
• Maintains inventory accuracy and stockroom organization.
• Manages pricing, signage, and local regulatory tasks.
• Ensures store cleanliness and maintenance requests.

Skills

Customer service

Cash handling

Leadership

Team collaboration

Job description

Walgreens in Carroll, IA is seeking a capable team member to serve as a key holder, opening and closing the store when management is unavailable. You will handle cash transactions, assist customers, and ensure the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, supervising team members, maintaining accurate inventory, and supporting displays, pricing, and store maintenance.