Shift Lead: Customer Experience & Store Operations

Walgreens; Des Moines (IA); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Des Moines is seeking a store associate with leadership responsibilities to help open and close the store when management is absent, manage cash and price changes, and ensure a welcoming shopping environment for customers.

You will handle returns, refunds, and basic ledger tasks, support inventory accuracy, and assist with daily operations and customer service to deliver a distinctive experience across the store.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process returns, order voids, refunds, and cash drops; provide change to registers as requested.
• Deliver a distinctive and delightful customer experience.
• Assist with inventory counts and stock rotation; maintain accurate on-hand quantities.
• Support display development, pricing tasks, and compliance with local regulations.

Skills

Leadership

Retail experience

English fluency

Customer service

Education

PTCB certification or pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens in Des Moines is seeking a store associate with leadership responsibilities to help open and close the store when management is absent, manage cash and price changes, and ensure a welcoming shopping environment for customers.

You will handle returns, refunds, and basic ledger tasks, support inventory accuracy, and assist with daily operations and customer service to deliver a distinctive experience across the store.