Shift Lead: Customer Experience & Store Ops Leader

Walgreens; Fort Dodge (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Fort Dodge, IA seeks a retail professional to open/close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for business. You will handle returns, refunds, cash drops, and provide change while maintaining accurate inventory and pricing per policy.

The role emphasizes delivering a distinctive customer experience and supporting team members with displays, promotions, and backroom operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Ability to work without store management presence and handle day-to-day operations.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness of floor and stock room.
• Complete product returns, order voids, customer refunds, cash drops, and provide change to registers.
• Maintain inventory accuracy and ensure pricing/signage compliance per local regulations.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification

Pharmacy license (state)

Tools

POS systems

Job description

Walgreens in Fort Dodge, IA seeks a retail professional to open/close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for business. You will handle returns, refunds, cash drops, and provide change while maintaining accurate inventory and pricing per policy.

The role emphasizes delivering a distinctive customer experience and supporting team members with displays, promotions, and backroom operations.