Store Operations Lead & Guest Experience

Walgreens; Waterloo (IA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Waterloo, IA is seeking an enthusiastic associate to open and close the store in the absence of management and to manage cash handling and daily floor readiness. The role emphasizes delivering a distinctive customer experience and accurate handling of returns, refunds, and pricing.

Strong English communication is required. Responsibilities include engaging customers, supporting inventory and displays, and assisting with vendor deliveries while maintaining store policy compliance and

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or state pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains inventory accuracy, pricing, displays, and backroom organization; supports vendor deliveries and order processes.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Waterloo, IA is seeking an enthusiastic associate to open and close the store in the absence of management and to manage cash handling and daily floor readiness. The role emphasizes delivering a distinctive customer experience and accurate handling of returns, refunds, and pricing.

Strong English communication is required. Responsibilities include engaging customers, supporting inventory and displays, and assisting with vendor deliveries while maintaining store policy compliance and