Shift Lead: Customer Experience & Store Operations

Walgreens; Ottumwa (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is seeking a capable team member in Ottumwa, IA to support store operations and customer service. The role includes opening and closing the store when management is unavailable, handling cash and transactions, and ensuring the floor and stock room are ready for the day.

You will assist with vendor deliveries and maintain pricing and signage according to policies. Ideal candidates have at least one year of leadership or key holder experience, fluent English, and a commitment to

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and ensures readiness for the business day.
• Manages cash handling, refunds, voids, and price verifications across registers.
• Delivers a distinctive customer experience and supports team members with customer service best practices.

Skills

Leadership experience

English fluency

Job description

Walgreens is seeking a capable team member in Ottumwa, IA to support store operations and customer service. The role includes opening and closing the store when management is unavailable, handling cash and transactions, and ensuring the floor and stock room are ready for the day.

You will assist with vendor deliveries and maintain pricing and signage according to policies. Ideal candidates have at least one year of leadership or key holder experience, fluent English, and a commitment to