Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Ontario (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to help open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business.

You will engage customers, resolve issues, and model service best practices to deliver a distinctive Walgreens experience. Responsibilities include supporting inventory, pricing, back-door deliveries, and basic bookkeeping, while maintaining compliance with policies and local laws.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
• Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Assists with separation of food items and product placement as specified by policies/procedures.
• Has working knowledge of store systems and store equipment.
• Assist at Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Skills

Leadership

Retail experience

English fluency

Job description

Walgreens Co. is seeking a capable team member to help open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business.

You will engage customers, resolve issues, and model service best practices to deliver a distinctive Walgreens experience. Responsibilities include supporting inventory, pricing, back-door deliveries, and basic bookkeeping, while maintaining compliance with policies and local laws.