Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Orlando (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, manage cash, handle deliveries, and ensure the floor and stock room are ready for the business day.

You will engage customers and assist with products while upholding Walgreens’ service standard. The role emphasizes cashiering, stockroom management, pricing tasks, displays, and ensuring compliance with state laws for regulated products.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and questions to ensure a positive experience.
• Assists with and coaches team members on vendor ordering, pricing, and displays.
• Maintains accurate inventory counts and stockroom organization.
• Assists with exterior and interior maintenance and ensuring store appearance.

Skills

Leadership experience

English fluency

Customer service

Education

High school diploma or equivalent

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, manage cash, handle deliveries, and ensure the floor and stock room are ready for the business day.

You will engage customers and assist with products while upholding Walgreens’ service standard. The role emphasizes cashiering, stockroom management, pricing tasks, displays, and ensuring compliance with state laws for regulated products.