Shift Lead: Customer Experience & Team Growth (4-Day Week)

Wawa, Inc; Pennsburg (Montgomery County); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

ESOP

401(k) Plan

Health coverage

Flexible Spending Accounts

Paid Time Off

Education assistance

Store discounts

Job summary

Wawa, Inc is seeking a Team Supervisor to lead the shift, drive execution, and ensure a memorable customer experience. You’ll be the senior on site, making key decisions to keep operations running smoothly.

Responsibilities include coaching Associates, coordinating with customers and orders, enforcing safety and store policies, and managing inventory and cash handling. The role offers a 4-day option and competitive hourly pay.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate between Associates, customers, and orders for efficient service.
• Provide direction, feedback, and recognition to Associates to drive productivity.
• Enforce safety, security, and store policies, including crisis management.
• Manage inventory, stock levels, vendor check-ins, and cash handling.

Skills

Supervisory experience

Communication

Problem solving

Relationship building

Flexible availability

Education

High School Diploma or GED

Job description

Wawa, Inc is seeking a Team Supervisor to lead the shift, drive execution, and ensure a memorable customer experience. You’ll be the senior on site, making key decisions to keep operations running smoothly.

Responsibilities include coaching Associates, coordinating with customers and orders, enforcing safety and store policies, and managing inventory and cash handling. The role offers a 4-day option and competitive hourly pay.