Shift Lead & Customer Experience Champion (4-Day Week)

Wawa, Inc; Pleasant View (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Mental health benefits

ESOP

401(k) + matching

Tuition reimbursement

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead the shift, keep operations on track, and help deliver memorable customer experiences. As the senior on site, you’ll drive execution and make key decisions to keep everything running smoothly.

You’ll handle customer inquiries, coordinate with Associates and orders, enforce store policies and safety, and manage inventory and cash handling. The role offers extensive benefits including medical, dental, vision, 401(k) matching, tuition assistance, store

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends/holidays.
• Supervisory experience in retail/food service/fuel is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Lead shift and keep operations on track to ensure smooth service.
• Handle customer inquiries and support positive interactions.
• Coordinate between Associates, customers, and orders for efficient service.
• Provide direction, feedback, and recognition to Associates to drive productivity.
• Enforce safety, security, and store policies including crisis protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling.

Skills

Supervisory experience

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead the shift, keep operations on track, and help deliver memorable customer experiences. As the senior on site, you’ll drive execution and make key decisions to keep everything running smoothly.

You’ll handle customer inquiries, coordinate with Associates and orders, enforce store policies and safety, and manage inventory and cash handling. The role offers extensive benefits including medical, dental, vision, 401(k) matching, tuition assistance, store