Shift Lead - Customer Experience & Store Ops Leader

Walgreens; Duncanville (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking staff to open and close the store in the absence of management, ensuring cash handling and readiness for the day. The role includes assisting with vendor deliveries, handling returns, and maintaining accurate registers and inventory.

The position emphasizes delivering a distinctive customer experience through proactive service and problem resolution, with a focus on greeting customers and helping with products and services.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in absence of store management, handles cash and ensures readiness for business day.
• Completes product returns, order voids, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers and resolves issues to ensure a positive experience.
• Registers sales and documents scanning errors, price verifications, and voids.
• Supports inventory accuracy and backroom operations; assists with vendor deliveries.

Skills

Leadership experience

Retail/kiosk experience

Fluent English

Job description

Walgreens is seeking staff to open and close the store in the absence of management, ensuring cash handling and readiness for the day. The role includes assisting with vendor deliveries, handling returns, and maintaining accurate registers and inventory.

The position emphasizes delivering a distinctive customer experience through proactive service and problem resolution, with a focus on greeting customers and helping with products and services.