Shift Lead: Customer Experience & Store Operations

Walgreens; Elgin (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, manage cash and customer transactions, and ensure the floor and stockroom are ready for business. The role emphasizes delivering a distinctive customer experience and supporting daily store operations.

Responsibilities include assisting with inventory, pricing, displays, and adherence to policies. The position requires leadership experience and fluent English, with a focus on customer service excellence

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, handling all required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change at registers.
• Engages customers and patients, delivering a distinctive and delightful customer experience.
• Assists with inventory, pricing updates, displays, and housekeeping to maintain store standards.

Skills

Leadership experience

Customer service

English fluency

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, manage cash and customer transactions, and ensure the floor and stockroom are ready for business. The role emphasizes delivering a distinctive customer experience and supporting daily store operations.

Responsibilities include assisting with inventory, pricing, displays, and adherence to policies. The position requires leadership experience and fluent English, with a focus on customer service excellence