Shift Lead – Customer Experience & Store Ops

Walgreens; Plano (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store when management is unavailable, handling start‑ups, cash handling, and ensuring floors and stockrooms are ready for the day. The role also involves processing returns, refunds, cash drops, and providing change to registers while delivering a distinctive customer experience.

Additional duties include greeting customers, assisting with products and services, maintaining pricing accuracy, and supporting inventory control and store

Qualifications

• One year of leadership or supervisory experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.

Responsibilities

• Open and close the store in the absence of management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Engage customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.
• Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary.
• Maintain accurate inventory counts and ensure proper pricing and signage to support compliant pricing.

Skills

Leadership experience

English proficiency

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a team member to open and close the store when management is unavailable, handling start‑ups, cash handling, and ensuring floors and stockrooms are ready for the day. The role also involves processing returns, refunds, cash drops, and providing change to registers while delivering a distinctive customer experience.

Additional duties include greeting customers, assisting with products and services, maintaining pricing accuracy, and supporting inventory control and store