Shift Lead - Retail Ops & Customer Experience

Walgreens; Pana (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking staff to open and close the store in the absence of management, manage cash handling and ensure the floor and stock room are ready for the business day. The role includes handling returns, refunds, and price verification while delivering a distinctive customer experience.

Responsibilities also cover inventory accuracy, assisting with vendor deliveries, and maintaining compliant store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes returns, order voids, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Maintains accurate inventory counts and ensures correct pricing and signage.

Skills

Leadership

Customer Service

English Proficiency

Education

PTCB certification or state pharmacy license

Job description

Walgreens in the United States is seeking staff to open and close the store in the absence of management, manage cash handling and ensure the floor and stock room are ready for the business day. The role includes handling returns, refunds, and price verification while delivering a distinctive customer experience.

Responsibilities also cover inventory accuracy, assisting with vendor deliveries, and maintaining compliant store operations.