Shift Lead: Customer Experience & Store Ops Leader

Walgreens; Deer Park (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens seeks an associate to open/close the store when management is absent, handle cash, and ensure floor and stock room readiness for business hours. The role involves improving customer experience, engaging customers, and assisting with product needs while maintaining inventory accuracy and compliant pricing.

Responsibilities include vendor deliveries, refunds, price changes, and basic store upkeep, with emphasis on teamwork and proactive service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services.
• Maintains accurate inventory counts and proper pricing with signage and regulatory compliance.

Skills

Leadership experience

Customer service

Communication skills

English fluency

Tools

POS system

Inventory software

Job description

Walgreens seeks an associate to open/close the store when management is absent, handle cash, and ensure floor and stock room readiness for business hours. The role involves improving customer experience, engaging customers, and assisting with product needs while maintaining inventory accuracy and compliant pricing.

Responsibilities include vendor deliveries, refunds, price changes, and basic store upkeep, with emphasis on teamwork and proactive service.