Shift Lead: Customer Experience & Operations

Walgreens; Kannapolis (NC); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens is seeking team members to open and close the store in the absence of management, handle cash and pricing duties, and ensure all areas are ready for business. You will greet customers, resolve issues, and support vendor deliveries while maintaining accurate inventory and store conditions.

Role emphasizes strong customer service, willingness to learn the store systems, and adherence to company policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, and cash drops to the safe; provide change to registers.
• Delivers a distinctive and delightful customer experience.
• Assists with vendor deliveries and backdoor access.
• Registers all sales and records scanning errors, price verifications, and voids.
• Maintains inventory accuracy across departments and stockroom.

Skills

Leadership experience

Retail key holder

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking team members to open and close the store in the absence of management, handle cash and pricing duties, and ensure all areas are ready for business. You will greet customers, resolve issues, and support vendor deliveries while maintaining accurate inventory and store conditions.

Role emphasizes strong customer service, willingness to learn the store systems, and adherence to company policies.