Shift Lead: Store Ops & Customer Experience

Walgreens; Sarasota (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store when management is not present, handle cash, assist customers, and maintain inventory accuracy. The role emphasizes delivering a distinctive customer experience through proactive service and proper store operations.

Responsibilities include processing returns, refunds, price changes, and collaborative merchandising, while ensuring compliance with store policies and local regulations.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, and cash drops; provides change to registers.
• Engages customers and patients, greeting them and offering assistance to ensure a positive experience.
• Maintains store inventory counts and stockroom organization; supports pricing and signage updates.

Skills

Store leadership

Customer service

Cash handling

Inventory control

Team coaching

Tools

Point of Sale (POS)

Job description

Walgreens is seeking a team member to open and close the store when management is not present, handle cash, assist customers, and maintain inventory accuracy. The role emphasizes delivering a distinctive customer experience through proactive service and proper store operations.

Responsibilities include processing returns, refunds, price changes, and collaborative merchandising, while ensuring compliance with store policies and local regulations.