Shift Lead - Customer Experience & Store Ops

Walgreens Co.; Saugus (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. in Massachusetts is seeking a capable team member to open and close the store in the absence of store management, handle cash, and prepare the floor and stock room for business day operations.

You will also manage deliveries through backdoor access and provide friendly, helpful customer service to shoppers. The role emphasizes accurate cash handling, returns, refunds, pricing tasks, and collaboration with managers to maintain inventory, signage, and displays while delivering a

Qualifications

• Must be fluent in reading, writing, and speaking English.
• One year of prior leadership, supervisory, or retail key holder work experience.
• Willingness to work flexible schedule, including evening and weekend hours.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring store readiness.
• Handles cash drops, returns, and refunds, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Assists with and coaches team members on warehouse and vendor ordering processes and backdoor deliveries.
• Registers all sales, tracks price modifications, and records scanning errors.

Job description

Walgreens Co. in Massachusetts is seeking a capable team member to open and close the store in the absence of store management, handle cash, and prepare the floor and stock room for business day operations.

You will also manage deliveries through backdoor access and provide friendly, helpful customer service to shoppers. The role emphasizes accurate cash handling, returns, refunds, pricing tasks, and collaboration with managers to maintain inventory, signage, and displays while delivering a