Shift Lead: Customer Experience & Store Ops

Walgreens; Norfolk (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Massachusetts is seeking a Customer Experience Specialist to join our front-line team. You will open and close the store when management is absent, handle cash and POS transactions, and ensure the floor and stock room are ready for the business day.

Responsibilities include processing returns, refunds, and cash drops, while delivering a distinctive customer experience. You will also support displays, pricing, and basic inventory tasks in a fast-paced retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.

Skills

Leadership

English proficiency

Job description

Walgreens in Massachusetts is seeking a Customer Experience Specialist to join our front-line team. You will open and close the store when management is absent, handle cash and POS transactions, and ensure the floor and stock room are ready for the business day.

Responsibilities include processing returns, refunds, and cash drops, while delivering a distinctive customer experience. You will also support displays, pricing, and basic inventory tasks in a fast-paced retail environment.