Store Shift Lead - Customer Experience & Operations

Walgreens; Northampton (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is seeking a dependable team member in Massachusetts to open and close the store when management is unavailable, manage cash, and ensure the floor and stockroom are ready for business. You will resolve customer questions and help customers find products while maintaining a positive store atmosphere.

Responsibilities include handling returns, refunds, and POS transactions, supporting inventory and display updates, and upholding company policies and safety standards.

Qualifications

• One year of leadership/retail key holder experience.
• Fluency in reading, writing, and speaking English.
• Willingness to obtain PTCB certification or pharmacy license as required by state.

Responsibilities

• Open/close store in absence of management and handle cash/start-up procedures.
• Complete returns, refunds, voids, cash drops, and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Assist with inventory, pricing, and merchandising; support displays and resets.
• Maintain store cleanliness, safety, and regulatory compliance.

Skills

Leadership experience

Retail key holder

Customer service

Fluent English

Education

High school diploma or equivalent

Tools

POS systems

Job description

Walgreens is seeking a dependable team member in Massachusetts to open and close the store when management is unavailable, manage cash, and ensure the floor and stockroom are ready for business. You will resolve customer questions and help customers find products while maintaining a positive store atmosphere.

Responsibilities include handling returns, refunds, and POS transactions, supporting inventory and display updates, and upholding company policies and safety standards.