Shift Lead: Customer Experience & Store Operations

Walgreens; Ludlow (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store team member in Massachusetts. The role focuses on opening/closing the store in the absence of management, cash handling, and ensuring readiness for the business day while maintaining a welcoming customer experience.

Responsibilities include assisting customers, processing returns, and supporting backroom and front-end operations. The position requires English fluency and prior leadership or retail experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops, providing change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers and assists with products and services, resolving issues to ensure a positive experience.
• Maintains accurate inventory counts and handles pricing and signage as required.
• Assists with vendor deliveries and backroom operations, including backdoor access when needed.
• Supports store operations with stockings, displays, and basic housekeeping.

Skills

Leadership experience

Customer service

Cash handling

English proficiency

Job description

Walgreens is seeking a store team member in Massachusetts. The role focuses on opening/closing the store in the absence of management, cash handling, and ensuring readiness for the business day while maintaining a welcoming customer experience.

Responsibilities include assisting customers, processing returns, and supporting backroom and front-end operations. The position requires English fluency and prior leadership or retail experience.