Shift Lead: Customer Experience & Store Ops

Walgreens; Ware (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Ware, MA is seeking a customer-focused associate to open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stock room are ready for business. You will assist customers, process returns, refunds, and exchanges, and model a distinctive, friendly shopping experience.

The role emphasizes leadership, reliable service, and accurate pricing while supporting store operations, inventory, and teamwork in a fast-paced environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, manage systems start-ups and cash handling, and ensure the floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change at registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Ware, MA is seeking a customer-focused associate to open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stock room are ready for business. You will assist customers, process returns, refunds, and exchanges, and model a distinctive, friendly shopping experience.

The role emphasizes leadership, reliable service, and accurate pricing while supporting store operations, inventory, and teamwork in a fast-paced environment.