Shift Lead: Customer Experience & Store Ops

Walgreens Co.; San Juan (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Walgreens Co. in San Juan, TX seeks a reliable Customer Experience Leader to operate the store in the absence of management, handle cash and pricing tasks, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, coach team members, and support inventory, merchandising, and compliance tasks while maintaining a safe, welcoming environment. This role offers hands-on supervision with opportunities to develop leadership skills.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and prepare the floor and stock room.
• Handle cash, returns, refunds, cash drops, and price verifications with accuracy.
• Engage customers and patients, resolve issues, and deliver a positive experience.
• Assist with inventory, merchandising, and store maintenance tasks as needed.
• Serve as a liaison when management is not present and communicate tasks to team.

Skills

English fluency

Leadership experience

Customer service

Job description

Walgreens Co. in San Juan, TX seeks a reliable Customer Experience Leader to operate the store in the absence of management, handle cash and pricing tasks, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, coach team members, and support inventory, merchandising, and compliance tasks while maintaining a safe, welcoming environment. This role offers hands-on supervision with opportunities to develop leadership skills.