Shift Lead: Customer Experience & Store Operations

Walgreens; Mesa (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a capable team member to help run daily operations in the absence of store management. You will open the store, handle cash, process returns, and ensure the floor and stock room are ready for business.

You will also engage customers, resolve issues, and model a standout customer service experience. The role emphasizes leadership, inventory accuracy, display setup, and pricing tasks in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and ensures daily readiness.
• Handles cash, returns, refunds, and price verifications with accuracy.
• Delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and assists with products and services.
• Maintains store conditions, pricing, inventory, and displays per policies.

Skills

Leadership experience

English fluency

Job description

Walgreens in the United States is seeking a capable team member to help run daily operations in the absence of store management. You will open the store, handle cash, process returns, and ensure the floor and stock room are ready for business.

You will also engage customers, resolve issues, and model a standout customer service experience. The role emphasizes leadership, inventory accuracy, display setup, and pricing tasks in a fast-paced retail environment.