Shift Lead: Customer Experience & Store Ops

Walgreens; Machesney Park (IL); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Walgreens is seeking a trusted leader to manage store operations when management is not present. You will open and close the store, manage cash handling, and ensure readiness of floor and back stock areas. The role includes opening back door for deliveries and supporting associates during shifts.

The position emphasizes delivering exceptional customer service, training teammates on best practices, and maintaining accurate pricing, stock, and displays across departments.

Qualifications

• 1 year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and handle required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a trusted leader to manage store operations when management is not present. You will open and close the store, manage cash handling, and ensure readiness of floor and back stock areas. The role includes opening back door for deliveries and supporting associates during shifts.

The position emphasizes delivering exceptional customer service, training teammates on best practices, and maintaining accurate pricing, stock, and displays across departments.