Shift Lead: Customer Experience & Store Operations

Walgreens; Shrewsbury (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a frontline leader to support store operations and customer service. The role involves opening/closing the store in the absence of management, handling cash and start-up procedures, and ensuring the floor and stock room are ready for business.

You will reinforce a distinctive customer experience while assisting with returns, refunds, and price changes. You will engage customers, help with product questions, coach team members, and help maintain accurate inventory and

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Arrests/convictions will be considered for employment.

Responsibilities

• Opens and closes the store in the absence of management, handling all required systems start-ups and cash handling.
• Completes returns, voids, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues, and answers questions for a positive experience.
• Maintains inventory accuracy, pricing, signage, and backroom organization.
• Assists with vendor deliveries, displays, and basic store operations.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a frontline leader to support store operations and customer service. The role involves opening/closing the store in the absence of management, handling cash and start-up procedures, and ensuring the floor and stock room are ready for business.

You will reinforce a distinctive customer experience while assisting with returns, refunds, and price changes. You will engage customers, help with product questions, coach team members, and help maintain accurate inventory and