Shift Lead: Customer Experience & Store Ops

Walgreens; Richmond (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Richmond, VA is seeking a reliable team member to open and close the store in the absence of management, handle cash, and ensure floor and stock room readiness for the business day. You may open back door for deliveries and support daily operations.

You will engage customers, resolve issues, coach teammates on service excellence, manage register transactions, assist with inventory, pricing, and basic maintenance, and ensure compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Skills

Leadership

Cash handling

Customer service

Tools

POS system

Job description

Walgreens in Richmond, VA is seeking a reliable team member to open and close the store in the absence of management, handle cash, and ensure floor and stock room readiness for the business day. You may open back door for deliveries and support daily operations.

You will engage customers, resolve issues, coach teammates on service excellence, manage register transactions, assist with inventory, pricing, and basic maintenance, and ensure compliance with policies.