Shift Lead: Store Ops & Customer Experience

Walgreens; Walnut Hills (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a reliable team member to assist with opening and closing the store in management's absence, handle cash and transactions, and ensure floor and stock room are ready for business. You will support deliveries and maintain accurate pricing and signage.

In this role you will engage customers, resolve issues, and help develop a distinctive customer experience while following store policies and local regulations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling and POS systems.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive and delightful customer experience.
• Responsible for holding store keys to open and close without management as necessary.
• Registers all related sales on the assigned cash register and monitors scanning errors, price verifications, and voids.
• Assists with inventory accuracy, pricing tasks, and displaying promotions; maintains proper signage.

Skills

Leadership

English proficiency

Cash handling

Tools

POS system

Store systems

Job description

Walgreens is seeking a reliable team member to assist with opening and closing the store in management's absence, handle cash and transactions, and ensure floor and stock room are ready for business. You will support deliveries and maintain accurate pricing and signage.

In this role you will engage customers, resolve issues, and help develop a distinctive customer experience while following store policies and local regulations.