Shift Lead: Customer Experience & Store Ops

Walgreens; Yorktown (VA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Yorktown, VA seeks a capable team member to open or close the store in the absence of management, manage cash, and ensure floors and stock rooms are ready for business. You will also handle back door access for deliveries and maintain accurate point-of-sale records.

You will deliver a distinctive customer experience by greeting customers, assisting with products and services, and helping teammates follow best practices for service and asking customers if they need help.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evening and weekend hours.

Responsibilities

• Open and close the store in the absence of management and handle cash.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve issues to ensure a positive experience.
• Model and share customer service best practices with team members to deliver a distinctive customer experience.
• Assist with store operations including handling backdoor deliveries, cash registers, pricing and displays, inventory, and safety procedures.

Skills

Leadership

Customer service

English proficiency

Job description

Walgreens in Yorktown, VA seeks a capable team member to open or close the store in the absence of management, manage cash, and ensure floors and stock rooms are ready for business. You will also handle back door access for deliveries and maintain accurate point-of-sale records.

You will deliver a distinctive customer experience by greeting customers, assisting with products and services, and helping teammates follow best practices for service and asking customers if they need help.