Shift Lead - Customer Experience & Store Ops

Walgreens Co.; Providence (RI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a Customer Experience/Key Holder to operate the store in the absence of management. You will lead a small team, handle cash, assist customers, and ensure inventory integrity while maintaining a welcoming shopping environment.

The role emphasizes frontline leadership, merchandising, pricing updates, and compliance with store policies. English fluency is required, and pharmacy certification may be preferred depending on location.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including start-ups and cash handling.
• Handle returns, refunds, and cash drops; provide change to cash registers.
• Engage customers to deliver a distinctive customer experience and assist with products and services.
• Coordinate with team on inventory, pricing, and shelf presentation; maintain store safety and cleanliness.
• Register sales accurately and document scanning errors, price verifications, and voids.
• Support with vendor deliveries and back-room processes as needed.
• Assist with pharmacy out window and ensure compliance with local laws for regulated products.

Skills

Leadership experience

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a Customer Experience/Key Holder to operate the store in the absence of management. You will lead a small team, handle cash, assist customers, and ensure inventory integrity while maintaining a welcoming shopping environment.

The role emphasizes frontline leadership, merchandising, pricing updates, and compliance with store policies. English fluency is required, and pharmacy certification may be preferred depending on location.