Shift Lead — Customer Experience & Store Operations

Walgreens Co.; Bellingham (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to manage key holder duties and frontline operations in a retail setting. You will open/close the store when management is absent, handle cash duties, and ensure a welcoming customer experience.

The role emphasizes adherence to store policies, inventory accuracy, and collaboration with the team to maintain excellent customer service standards. This position offers hourly pay and opportunities to grow within Walgreens.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and prepares the floor and stock room for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team, communicates tasks when management is not present.
• Maintains accurate cash handling, records of scanning errors, price verifications, and voids.
• Assists with inventory, pricing, and displays, ensuring store standards and local regulations are followed.

Skills

Leadership experience

Retail key holder

English fluency

Cash handling

Education

PTCB certification or pharmacy license

Tools

Store systems

Cash registers

Job description

Walgreens Co. is seeking a capable team member to manage key holder duties and frontline operations in a retail setting. You will open/close the store when management is absent, handle cash duties, and ensure a welcoming customer experience.

The role emphasizes adherence to store policies, inventory accuracy, and collaboration with the team to maintain excellent customer service standards. This position offers hourly pay and opportunities to grow within Walgreens.