Shift Lead: Customer Experience & Store Ops

Walgreens; Elizabethtown (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to open and close the store in the absence of management, handle starting up systems, cash handling, and ensuring readiness for the business day. Responsibilities include returns, refunds, and providing change at registers while delivering a distinctive customer experience.

The role emphasizes engaging customers, resolving issues, and upholding Walgreens service traits to ensure a positive store experience.

Qualifications

• One year of leadership or supervisory experience.
• Must be fluent in reading, writing, and speaking English.
• Willing to obtain PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change at registers.
• Delivers distinctive customer experience and handles customer issues.

Skills

Leadership

Customer service

English fluency

Cash handling

Store systems

Pricing

Inventory control

Tools

POS system

Vendor ordering system

Job description

Walgreens is seeking a dedicated team member to open and close the store in the absence of management, handle starting up systems, cash handling, and ensuring readiness for the business day. Responsibilities include returns, refunds, and providing change at registers while delivering a distinctive customer experience.

The role emphasizes engaging customers, resolving issues, and upholding Walgreens service traits to ensure a positive store experience.