Shift Lead: Store Ops & Customer Experience

Walgreens; Kinnelon (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking team members to open and close the store in the absence of store management, ensuring all systems start-ups and cash handling are completed for a smooth business day.

Responsibilities include handling returns, refunds, and providing change while delivering a distinctive customer experience and assisting customers with products and services for a positive visit. You will support vendor deliveries, inventory accuracy, pricing, and merchandising tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open/close store in absence of management; perform required system start-ups and cash handling.
• Handle returns, refunds, cash drops, and provide change as requested.
• Model and deliver a distinctive customer experience.
• Engage customers and assist with products and services to ensure a positive experience.
• Assist with vendor deliveries and backdoor access for orders.
• Maintain accurate inventory counts and pricing as directed by policies.
• Assist with displays, pricing, and merchandising and ensure signage is correct.

Skills

Leadership

Customer service

Cash handling

Store operations

English fluency

Store systems

Tools

Store systems

Job description

Walgreens is seeking team members to open and close the store in the absence of store management, ensuring all systems start-ups and cash handling are completed for a smooth business day.

Responsibilities include handling returns, refunds, and providing change while delivering a distinctive customer experience and assisting customers with products and services for a positive visit. You will support vendor deliveries, inventory accuracy, pricing, and merchandising tasks.