Shift Lead: Customer Experience & Store Ops

Walgreens; Ottawa (KS); On-site; USD 48,712,000 - 57,308,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store when management is not present, handle cash and point-of-sale tasks, and ensure the floor and stock room are ready for business. The role focuses on delivering a positive customer experience and supporting inventory, pricing, and display needs.

Responsibilities include assisting with vendor deliveries, cashier duties, and adherence to store policies, with a strong emphasis on accuracy and customer service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes cash drops, refunds, and provides change to cash registers while ensuring accuracy.
• Models and delivers a distinctive, delightful customer experience to shoppers and patients.
• Assists with inventory, pricing updates, and display revisions to support sales.
• Maintains store cleanliness, safety, and regulatory compliance.

Skills

Leadership

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Cash register

Job description

Walgreens is seeking a team member to open and close the store when management is not present, handle cash and point-of-sale tasks, and ensure the floor and stock room are ready for business. The role focuses on delivering a positive customer experience and supporting inventory, pricing, and display needs.

Responsibilities include assisting with vendor deliveries, cashier duties, and adherence to store policies, with a strong emphasis on accuracy and customer service.