Store Operations Lead: Cash & Customer Experience

Walgreens; Lawrence (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Lawrence, MA is seeking a front-line leader to open and close the store when management is not present, manage cash handling, and prepare the floor for business hours. You will assist with deliveries, handle returns, refunds, and provide exceptional customer service to shoppers and patients.

The role emphasizes accurate pricing, inventory control, and collaboration with team members to maintain a welcoming store environment and smooth daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Pharmacy license or PTCB certification preferred.

Responsibilities

• Opens and closes the store in the absence of store management.
• Handles cash, returns, refunds, and cash drops as needed.
• Provides excellent customer service and resolves inquiries to ensure a positive experience.
• Maintains inventory accuracy and ensures pricing/signage is correct across departments.
• Assists with vendor deliveries, backdoor access, and checkout operations.

Skills

Retail leadership

English fluency

Cash handling

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Lawrence, MA is seeking a front-line leader to open and close the store when management is not present, manage cash handling, and prepare the floor for business hours. You will assist with deliveries, handle returns, refunds, and provide exceptional customer service to shoppers and patients.

The role emphasizes accurate pricing, inventory control, and collaboration with team members to maintain a welcoming store environment and smooth daily operations.