Shift Lead: Customer Experience & Store Ops

Walgreens Co.; New York (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens Co. in New York, NY seeks a Store Key Holder to help run daily operations and deliver an outstanding customer experience. You will open and close the store in the absence of management, handle cash and refunds, and ensure stock room and floor readiness for the day.

You will engage customers, support inventory and displays, coordinate with vendors, and contribute to a friendly, efficient store environment. On-site role with English fluency required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state is favorable.

Responsibilities

• Opens and closes the store, handles cash, and ensures floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and answers questions to ensure a positive experience.
• Maintains accurate inventory counts and conducts price changes with proper signage.
• Assists with vendor deliveries, displays, and reverse logistics as needed.

Skills

Leadership experience

Cash handling

Customer service orientation

English fluency

Tools

POS system

Store operations software

Job description

Walgreens Co. in New York, NY seeks a Store Key Holder to help run daily operations and deliver an outstanding customer experience. You will open and close the store in the absence of management, handle cash and refunds, and ensure stock room and floor readiness for the day.

You will engage customers, support inventory and displays, coordinate with vendors, and contribute to a friendly, efficient store environment. On-site role with English fluency required.