Shift Lead: Customer Experience & Store Ops

Walgreens; Swormville (NY); On-site; USD 2,480,000 - 3,237,000; Full time

Job summary

Walgreens in New York seeks a responsible associate to support store operations and leadership in the absence of management. You will open/close the store, handle cash, assist customers, and ensure accurate pricing and displays while maintaining inventory integrity.

The role emphasizes delivering a distinctive customer experience, coaching teammates, and following store procedures. Prior supervisory or key holder experience is preferred, with mandatory English fluency and relevant certifications

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, and cash handling; provides change as requested.
• Delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services to resolve inquiries.
• Maintain store inventory accuracy and pricing signage as per policy.

Skills

Leadership

Supervisory experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens in New York seeks a responsible associate to support store operations and leadership in the absence of management. You will open/close the store, handle cash, assist customers, and ensure accurate pricing and displays while maintaining inventory integrity.

The role emphasizes delivering a distinctive customer experience, coaching teammates, and following store procedures. Prior supervisory or key holder experience is preferred, with mandatory English fluency and relevant certifications