Store Lead: Customer Experience & Operations

Walgreens; East Amherst (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a customer-focused associate to support store operations in New York. You will open and close the store in the absence of management, handle cash and sales, and assist customers across departments to deliver a standout shopping experience.

The role emphasizes accuracy in pricing and inventory, collaboration with team members, and adherence to company policies. Prior retail leadership and English proficiency are required or preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Ability to obtain PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Process returns, refunds, cash drops, and provide change as needed.
• Deliver distinctive customer experiences and resolve issues.
• Assist with vendor deliveries and backdoor access as needed.
• Maintain pricing, signage, and on-hand inventory across departments.

Skills

Customer service

Cash handling

Leadership / supervisory experience

English proficiency

Tools

POS system

Store inventory software

Job description

Walgreens is seeking a customer-focused associate to support store operations in New York. You will open and close the store in the absence of management, handle cash and sales, and assist customers across departments to deliver a standout shopping experience.

The role emphasizes accuracy in pricing and inventory, collaboration with team members, and adherence to company policies. Prior retail leadership and English proficiency are required or preferred.