Shift Lead: Customer Experience & Store Ops

Walgreens; Town of Oneonta (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in New York is seeking an on-site team member who can open and close the store in the absence of management, handle cash and refunds, and ensure the sales floor and stock room are ready for the day. You will assist customers, process transactions, and help maintain inventory and pricing accuracy.

The role emphasizes customer service excellence, teamwork, and adherence to store policies, with opportunities to develop leadership skills and gain experience in retail operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and delivering the floor readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Delivers a distinctive and delightful customer experience and models best practices for service.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in New York is seeking an on-site team member who can open and close the store in the absence of management, handle cash and refunds, and ensure the sales floor and stock room are ready for the day. You will assist customers, process transactions, and help maintain inventory and pricing accuracy.

The role emphasizes customer service excellence, teamwork, and adherence to store policies, with opportunities to develop leadership skills and gain experience in retail operations.