Shift Lead - Store Ops & Customer Experience

Walgreens Co.; Park Terrace (NY); On-site; USD 25,000 - 32,000; Part time

Job summary

Walgreens Co. in New York is seeking a Store Key Holder to open and close the store in the absence of management, manage cash, and prepare the floor and stock room for the business day.

You will also assist with vendor deliveries and keep the back door ready for arrivals. The role focuses on delivering a distinctive customer experience, supervising teammates, handling pricing and stock rotation, and ensuring compliance with policies and local regulations.

Qualifications

• One year of leadership or retail key-holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license may be required by state.

Responsibilities

• Opens and closes the store in the absence of management and handles required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services to resolve issues.
• Hold store keys, assist with vendor deliveries, and manage backdoor access.
• Register sales accurately, review pricing changes, and document scanning errors.
• Assist with price updates, displays, and stock organization; ensure compliance with policies.
• Maintain inventory counts and assist with backroom organization and separation of food items.
• Support basic bookkeeping tasks and store maintenance.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Cash handling systems

Job description

Walgreens Co. in New York is seeking a Store Key Holder to open and close the store in the absence of management, manage cash, and prepare the floor and stock room for the business day.

You will also assist with vendor deliveries and keep the back door ready for arrivals. The role focuses on delivering a distinctive customer experience, supervising teammates, handling pricing and stock rotation, and ensuring compliance with policies and local regulations.