Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Kentwood (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. seeks a team member to open and close the store when management is unavailable, perform cash handling, refunds, and price verification, and ensure the floor and stock room are ready for business.

The role includes opening the back door for deliveries and keeping store systems ready for daily operations. Responsibilities also cover delivering a distinctive customer experience, assisting with inventory and displays, and upholding store policies while practicing outstanding service

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash procedures.
• Manages cash drops, refunds, returns, and price verification at registers.
• Delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

Cash handling

Store operations

Bilingual not required

Education

One year of related experience

Tools

Point-of-sale system

Inventory/stock systems

Job description

Walgreens Co. seeks a team member to open and close the store when management is unavailable, perform cash handling, refunds, and price verification, and ensure the floor and stock room are ready for business.

The role includes opening the back door for deliveries and keeping store systems ready for daily operations. Responsibilities also cover delivering a distinctive customer experience, assisting with inventory and displays, and upholding store policies while practicing outstanding service