Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Sugar Hill (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking an energetic team member to help open and close the store when management is unavailable, ensure all systems are started, and manage deliveries through backdoor access. The role emphasizes customer service, cash handling, and accurate shelf and stockroom readiness.

The position requires welcoming customers, answering questions, and resolving issues to create a positive shopping experience while supporting store operations and register integrity throughout shifts.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains any required state certifications or licenses as applicable.

Responsibilities

• Open and close the store in the absence of management plus all required system start-ups.
• Handle product returns, refunds, cash drops, and provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services to resolve issues and ensure satisfaction.
• Maintain accurate cash register records, pricing, and stockroom organization.

Skills

Customer service

Cash handling

Store leadership

Tools

POS system

Job description

Walgreens Co. is seeking an energetic team member to help open and close the store when management is unavailable, ensure all systems are started, and manage deliveries through backdoor access. The role emphasizes customer service, cash handling, and accurate shelf and stockroom readiness.

The position requires welcoming customers, answering questions, and resolving issues to create a positive shopping experience while supporting store operations and register integrity throughout shifts.