Shift Lead — Customer Experience & Store Ops

Walgreens; Highwood (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Highwood, IL is looking for a team member to open and close the store in the absence of management, handle cash and assist customers with transactions. The role emphasizes ensuring floor and stock room readiness and providing a positive customer experience.

The position requires at least one year in a leadership or key holder role, fluency in English, and familiarity with store operations and inventory.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Knowledge of store inventory control.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Handles product returns, order voids, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Highwood, IL is looking for a team member to open and close the store in the absence of management, handle cash and assist customers with transactions. The role emphasizes ensuring floor and stock room readiness and providing a positive customer experience.

The position requires at least one year in a leadership or key holder role, fluency in English, and familiarity with store operations and inventory.