Shift Lead: Customer Experience & Store Operations

Walgreens; Hazel Crest (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Hazel Crest, IL, is seeking a store team member who can open and close the store in the absence of management, manage cash handling, and assist with inventory and customer service. The role requires leadership experience and English fluency, with preferred knowledge of inventory control.

Responsibilities include engaging customers, supporting with deliveries and backroom processes, and ensuring overall store readiness and compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control or related processes.

Responsibilities

• Opens and closes the store when management is absent, handles required systems start-ups and cash handling.
• Completes cash drops, refunds, and records transactions on the POS system.
• Delivers distinctive and delightful customer experiences and assists customers with products and services.
• Models and shares customer service best practices with team members to ensure a positive experience.
• Assists with vendor deliveries, backroom access, and store maintenance tasks as needed.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or Pharmacy license

Job description

Walgreens in Hazel Crest, IL, is seeking a store team member who can open and close the store in the absence of management, manage cash handling, and assist with inventory and customer service. The role requires leadership experience and English fluency, with preferred knowledge of inventory control.

Responsibilities include engaging customers, supporting with deliveries and backroom processes, and ensuring overall store readiness and compliance with policies.