Shift Lead — Store Ops & Customer Experience

Walgreens; Macomb (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States (Illinois) is seeking a Store Key Holder to support daily operations, opening and closing the store when management is not available, handling cash and ensuring floors and stock rooms are ready for business.

You will assist with inventory, pricing, backdoor access for deliveries, and reinforcing customer service excellence by greeting customers and resolving issues. This role emphasizes reliability, teamwork, and accurate record-keeping.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Open and close the store in the absence of store management, ensuring system start-ups and cash handling.
• Complete product returns, refunds, cash drops, and provide change as requested.
• Assist customers, resolve issues, and maintain a delightful customer experience.
• Assist with inventory, pricing, and display adjustments as required.

Skills

Leadership

Customer service

English proficiency

Job description

Walgreens in the United States (Illinois) is seeking a Store Key Holder to support daily operations, opening and closing the store when management is not available, handling cash and ensuring floors and stock rooms are ready for business.

You will assist with inventory, pricing, backdoor access for deliveries, and reinforcing customer service excellence by greeting customers and resolving issues. This role emphasizes reliability, teamwork, and accurate record-keeping.