Shift Lead: Customer Experience & Store Ops

Walgreens; Geneseo (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to help operate a retail store in Geneseo, IL. You will open and close the store in the absence of management, manage cash handling, and ensure floor and stock room readiness for the business day.

You will engage customers, resolve inquiries, and model Walgreens service traits to deliver a distinctive experience. The role also supports inventory, pricing, and basic bookkeeping tasks as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services, resolving issues for a positive experience.
• Supports store operations such as inventory accuracy, pricing displays, and basic bookkeeping as needed.

Skills

Leadership

English proficiency

Job description

Walgreens is seeking a capable team member to help operate a retail store in Geneseo, IL. You will open and close the store in the absence of management, manage cash handling, and ensure floor and stock room readiness for the business day.

You will engage customers, resolve inquiries, and model Walgreens service traits to deliver a distinctive experience. The role also supports inventory, pricing, and basic bookkeeping tasks as needed.