Shift Lead: Customer Experience & Store Ops

Walgreens; Litchfield (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate in Illinois to support opening and closing duties in the absence of management. You will handle cash, assist customers, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a delightful experience. The role may involve working with the pharmacy team and maintaining store standards across departments.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups, cash handling, and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services; resolves issues to ensure a positive experience.

Skills

Leadership

Supervisory

Retail key holder

Education

PTCB certification

Pharmacy licence (state)

Job description

Walgreens is seeking a store associate in Illinois to support opening and closing duties in the absence of management. You will handle cash, assist customers, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a delightful experience. The role may involve working with the pharmacy team and maintaining store standards across departments.