Shift Lead - Customer Experience & Store Ops

Walgreens; Franklin (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a detail-focused team member to support store operations and customer service. You will open/close the store in management's absence, handle cash and returns, and ensure inventory accuracy.

You will engage customers, assist with products, and model service best practices while supporting displays, pricing, and backroom processes. Pharmacy window support may be required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, complete cash handling and ensure readiness for business.
• Process returns, refunds, voids, cash drops and provide change for registers.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues to ensure satisfaction.
• Model and share customer service best practices with team members.
• Hold store keys and supervise backroom, deliveries, and vendor ordering as needed.
• Register sales, review pricing, and handle pricing signage and local regulatory tasks.
• Assist with displays, resets, and inventory counts; manage stockroom and overstock locations.
• Assist with bookkeeping activities, cash reports, and bill payments as requested.
• Ensure compliance with laws on regulated products and perform bag checks as required.
• Support pharmacy operations at out window as requested.

Skills

Leadership

English fluency

Customer service

Education

Pharmacy license or PTCB certification

Job description

Walgreens is seeking a detail-focused team member to support store operations and customer service. You will open/close the store in management's absence, handle cash and returns, and ensure inventory accuracy.

You will engage customers, assist with products, and model service best practices while supporting displays, pricing, and backroom processes. Pharmacy window support may be required.