Shift Lead - Customer Experience & Store Ops

Walgreens; Forest Hill (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a team member to support store operations and customer service on a busy retail floor. The role includes opening and closing the store when management is absent, processing cash and register transactions, handling returns, and assisting with vendor deliveries and inventory tasks.

You will engage customers, resolve questions, and model Walgreens service traits to ensure a positive shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles required systems start-ups.
• Registers sales, records scanning errors and price verifications, and processes refunds or voids as needed.
• Manages customer service interactions to deliver a distinctive and delightful experience.
• Maintains inventory accuracy and participates in displays, pricing, and stock organization.

Skills

Leadership

Cash handling

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a team member to support store operations and customer service on a busy retail floor. The role includes opening and closing the store when management is absent, processing cash and register transactions, handling returns, and assisting with vendor deliveries and inventory tasks.

You will engage customers, resolve questions, and model Walgreens service traits to ensure a positive shopping experience.